How can I place my order through the site?
To order and purchase one or more products you must fill in the order page of the website accessible from the product sheet, filling all the required spaces (number of items, size, color, etc. …). In this phase, if you are not already registered to the site, you will have to enter all the information necessary for the purchase of the products. Finally, to submit the order you will have to select the “Order” virtual key.
How can I be sure I have correctly placed an order?
You will be shown a message in which we will inform you that your order has been submitted successfully. In the following hours, you will receive an e-mail in which you will be confirmed the taking charge of your order. You can also access your personal area and check the status of all your orders.
Is it necessary to be registered in order to make a purchase?
No, you can make your purchases even without being registered. You will be asked for the information necessary to complete the transaction.
How can I choose the right size?
Click on “Size Guide” on the product page and you will find a summary table of the size conversion tables in the various countries. We will also guide you in finding your size giving you the comparison with the measures in centimeters.
Is it possible to cancel an order?
No, but you can return your purchase by activating a return procedure and thus obtaining a refund of the payment made for the purchase, without any additional cost.
What do the prices include?
The prices of the products are VAT included. Shipping costs and customs duties are included.
How can the payment be made?
Payment can be made through Paypal, either through your personal account or using the most common credit cards.
Can I pay with a discount code?
Yes, you can pay with discount codes that are valid and are provided by MONOBI for special promotions. If you have a valid Discount Code, enter the alphanumeric string in the appropriate field when you start the purchase process and then click on “Apply”. Your order total will automatically be recalculated minus the discount from the promotion.
When is the delivery made?
The delivery is made by courier to the address you notified during the registration phase or to the order of products. Shipments are timely and delivery takes place throughout continental Europe within 7 working days from order acceptance. However, please note that delivery times, which are indicative, may not be respected for reasons beyond the control of Beste s.p.a.
Can I check the status of the order?
Yes. Access your private area and click on “My Orders”. You will see the list of your orders. Click on the order you want to check. – If the order is “being processed” means that we are preparing the shipment. The preparation time of the Standard shipping is about 2/3 working days. If the order is “sent”, click on the “Id Tracking” search number. You will be directed to the courier page where you can check the shipping status.
What should I do if the shipped products are not compliant?
In the event that the products ordered arrive at their destination damaged, spoiled, defective or not in compliance with the order, you will have to contact the customer service promptly at the email firstname.lastname@example.org within 14 (fourteen) days of delivery of the goods. After the necessary checks for the verification of defects, you can return the material, through the original packaging and pre-printed label, to BESTE s.p.a, which will replace the products or refund the amount paid, not charging you any additional expenses.
How can I make the return?
You can use the right of withdrawal and return the goods received within 14 (fourteen) days from the date of delivery, provided that it is intact and in perfect condition. You must communicate your intention to avail yourself of the right of withdrawal through the customer service to the e-mail email@example.com. For the return you can reuse the original packaging of the products and the pre-printed label already present in the package. You will have to send the goods received within 14 (fourteen) days from the date on which you announced the wish to withdraw. The refund for the amount paid for the purchase will be made within 14 (fourteen) days from the date on which BESTE s.p.a received the goods.
Can I replace it if I’m not satisfied with the product?
In case you are not satisfied with the purchased goods or you want to change clothes, you can use the same procedure provided for the withdrawal, with the same time limits (within 14 days from the delivery date). Once the goods have been returned and the amount paid back, you can proceed with a new purchase. It is understood that BESTE s.p.a. does not guarantee the replacement of the goods with other similar products or of different size or color.
REGISTRATION TO THE SITE
Why do I have to register on the site?
Registering on the MONOBI website allows you to:
– check the orders in progress and the history of those made previously
– activate a return procedure and check the status
– manage your account and the addresses where you want to receive your purchases –
receive all updates on promotions, news, latest arrivals, initiatives through newsletters.
How should I register?
Click on the “Login” button that you always find on the top right. Click on “Create a new account now” and fill out the form with your details. Accept the processing of personal data and click on “Register now.” You will receive a summary email with your login details.
How can I change my registration data?
Access your personal area “My Monobi” and click on “Personal Data”. In this section you will see the data provided by you when registering and you will be able to modify it.
I am already registered in the personal area but I can not remember the password: how can I recover it?
If you have not already done so, click on the “Login” item, always located at the top right of the page. Then click on “Forgot Password”. Following the instructions that will appear on the screen, you will activate the procedure to create a new password. At the end you will receive an e-mail address specified by you, containing a temporary password and a link. By clicking on the link and entering the password received in the appropriate field, you can set a new password as you want.
What is the wish list?
It is a possibility that is offered to customers who have registered on the MONOBI website. By adding the product in the Wish List, you can create a list of your favorite products. Every time you visit the MONOBI website, you can view the list, update the products and proceed directly to purchase the ones you prefer.
For any information on the commercial offer, on products and on customer relations, you can contact the customer service at firstname.lastname@example.org.
NB: These instructions do not replace the General Conditions of Use and Sale, which the customer has already read and accepted when placing orders through the site and which regulate the relationship between Beste s.p.a. and customers